Terms & Conditions

These Terms & Conditions govern the use of this website and the services offered through the Key Health Hub digital platform. By accessing or using this website, you agree to be bound by these Terms.

1. Nature of Services

Key Health Hub Ltd provides a digital platform for booking, payment, result delivery, and coordination of health-related services. All laboratory tests, sample collection, and medical services are provided by licensed third-party medical partners.

2. No Medical Emergency Services

The services offered are intended for wellness, longevity, and preventive purposes only. They are not suitable for medical emergencies. In case of an emergency, please contact local emergency services immediately.

3. Medical Responsibility

Medical interpretation, diagnosis, and recommendations are the sole responsibility of the licensed medical partners. Key Health Hub Ltd does not provide medical diagnoses or treatment decisions.

4. Eligibility

Services are available only to individuals aged 18 years or older. By using this platform, you confirm that all information provided is accurate and complete.

5. Appointments & Sample Collection

Blood sample collection and laboratory testing are arranged through partner providers and may take place at hotels, partner facilities, or designated locations. Timing and availability depend on local logistics.

6. Results & Turnaround Time

Result delivery times are estimates only and may vary depending on the selected package, laboratory capacity, and local conditions. No guarantee is provided for specific turnaround times.

7. Payments & Refunds

Payments are processed through the Key Health Hub platform. Refunds may be issued at the sole discretion of Key Health Hub Ltd in cases of service non-delivery or cancellation prior to sample collection. No refunds are provided once sample collection has occurred.

8. Supplements & Recommendations

Any supplement or lifestyle recommendations are informational only and do not replace professional medical advice. You are responsible for verifying suitability, allergies, and interactions before use.

9. Data Protection & Privacy

Medical data is processed in accordance with applicable data protection laws, including GDPR where applicable. Medical partners act as data controllers for health data, while Key Health Hub Ltd acts as a data processor.

10. Limitation of Liability

Key Health Hub Ltd shall not be liable for medical outcomes, laboratory errors, or third-party service failures. Liability is limited to the amount paid for the platform services, to the extent permitted by law.

11. Intellectual Property

All content, branding, software, and materials on this website are the intellectual property of Key Health Hub Ltd and may not be used without prior written consent.

12. Termination of Access

Key Health Hub Ltd reserves the right to suspend or terminate access to the platform in cases of misuse, fraud, or violation of these Terms.

13. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales, unless otherwise required by local mandatory regulations.

14. Changes to Terms

Key Health Hub Ltd reserves the right to update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.

Last updated: 2026