Frequently Asked Questions

Doktorly is a premium health concierge service designed for international tourists visiting Sharm El Sheikh, Egypt. We coordinate comprehensive longevity and wellness lab testing directly at your hotel, with results and medical consultations delivered digitally or in-person.

The process is simple:

• Choose your health package online
• Book your appointment and select your hotel
• A licensed phlebotomist visits your hotel for blood sample collection
• Samples are processed at certified laboratories
• Receive your results with medical interpretation

Our services are available to international tourists aged 18 years or older visiting Sharm El Sheikh, Egypt. You must be staying at a hotel or resort in the area and be generally healthy (our services are for wellness and preventive care, not for acute medical conditions or emergencies).

No! That's the beauty of Doktorly. Blood sample collection happens directly at your hotel, making it convenient and hassle-free. You don't need to interrupt your vacation or navigate unfamiliar medical facilities. Our medical partners come to you.

We offer three comprehensive health packages:

• Standard ($99): Basic blood panel, metabolic & lipid profile, inflammation markers, telemedicine consultation, and PDF report
• Premium ($199): Everything in Standard plus hormonal analysis, vitamin & micronutrients testing, in-person interpretation, and personalized supplement plan with 15% discount
• Advanced ($399): Complete longevity biomarkers, gender-specific panels, 20-minute doctor consultation, longevity score & roadmap, and 30-day protocol

Booking is easy! Simply:

• Visit our homepage and select your preferred package
• Fill out the booking form with your personal information and hotel details
• Choose your preferred date and time slot
• Complete payment securely through PayPal
• Receive confirmation via email and WhatsApp

We recommend booking at least 48 hours in advance to ensure availability. However, we can often accommodate same-day or next-day appointments depending on demand. For the best experience, book early in your trip to allow time for results and consultations.

Yes! If you're traveling with family or friends, you can book separate packages for each person. Each individual needs their own booking as medical information must be kept confidential. Contact us for group booking assistance.

For accurate results, please follow these guidelines:

• Fast for 8-12 hours: No food, only water allowed before the test (morning appointments work best)
• Stay hydrated: Drink plenty of water
• Avoid alcohol: No alcohol for 24 hours before testing
• Avoid strenuous exercise: No intense workouts for 24 hours prior
• Take medications as normal: Unless instructed otherwise by your doctor

Most people experience only minor discomfort. Our licensed phlebotomists are highly experienced and use modern, thin needles to minimize pain. The actual needle insertion takes only a few seconds. If you're nervous about needles, let the phlebotomist know—they can help you feel more comfortable.

The entire visit typically takes 15-20 minutes. This includes completing any necessary paperwork, answering questions, the actual blood draw (which takes just a few minutes), and post-draw care instructions.

We primarily serve hotel and resort guests, but we may be able to accommodate private accommodations depending on location. Contact us with your specific address, and we'll let you know if service is available in your area.

Turnaround times vary by package:

• Standard Package: 3-5 business days
• Premium Package: 2-4 business days
• Advanced Package: 5-7 business days (due to comprehensive testing)

These are estimates and may vary based on laboratory capacity and local circumstances. You'll receive results via email with secure access to your online health portal.

Results are delivered digitally through:

• Email notification with secure portal access
• Downloadable PDF report with detailed biomarker analysis
• WhatsApp notification when results are ready
• Consultation booking link for medical interpretation

Yes! All packages include medical interpretation. Your results come with explanations, and you'll have a consultation with a licensed healthcare provider who will explain what your numbers mean, answer questions, and provide recommendations. We make complex medical data easy to understand.

Absolutely! In fact, we encourage it. Your results are provided in a standard medical format that any healthcare provider can review. You can download and share your PDF report with your primary care physician or specialists for their review and integration into your ongoing care.

We accept all major payment methods through our secure PayPal integration, including:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal balance
• Bank transfers (through PayPal)

All transactions are encrypted and secure with PayPal Buyer Protection.

No hidden fees! The price you see is the price you pay. Our package prices include:

• Hotel visit for sample collection
• All laboratory testing
• Medical consultation and interpretation
• Digital report delivery
• Follow-up support

The only additional costs would be optional supplements or additional consultations if requested.

We offer refunds under the following conditions:

• Full refund: Cancellations made 48+ hours before appointment
• 50% refund: Cancellations made 24-48 hours before appointment
• No refund: Cancellations less than 24 hours before appointment or after sample collection

We understand travel plans change. Contact us as soon as possible if you need to reschedule or cancel.

Yes! We take data security extremely seriously. Your health information is protected by:

• SSL/TLS encryption for all data transmission
• GDPR-compliant data handling practices
• Secure, encrypted database storage
• Medical confidentiality standards (HIPAA-equivalent)
• Limited access controls
• Regular security audits

We never sell or share your personal health information with third parties for marketing purposes.

Your test results are only accessible to:

• You (through your secure online portal)
• The licensed medical professionals interpreting your results
• Our medical partner (Health Guard Ltd) providing laboratory services

We do not share your information without your explicit consent, except as required by law.