Medical Disclaimer

The information and services provided by Key Health Hub Ltd ("Doktorly," "we," "us," or "our") through our digital health concierge platform are subject to the following important disclaimers and limitations. By using our services, you acknowledge and agree to these terms.

Effective Date: January 2026
Last Updated: January 9, 2026

1. Not a Medical Emergency Service

Examples of medical emergencies include but are not limited to:

• Chest pain or difficulty breathing
• Severe bleeding or injuries
• Loss of consciousness or altered mental state
• Stroke symptoms (facial drooping, arm weakness, speech difficulty)
• Severe allergic reactions
• Sudden severe pain
• Poisoning or overdose

2. Scope of Services

2.1 Platform Services Only

Key Health Hub Ltd operates as a digital platform and booking service that facilitates:

• Booking and payment processing for health services
• Coordination of blood sample collection at hotels or designated locations
• Digital delivery of laboratory test results
• Scheduling of telemedicine consultations
• Arrangement of supplement delivery (where applicable)

2.2 Third-Party Medical Services

All medical services, including laboratory testing, blood sample collection, clinical interpretation, and medical consultations, are provided by licensed third-party medical partners who are independent healthcare providers. Key Health Hub Ltd does not:

• Provide medical diagnoses or treatment decisions
• Perform laboratory tests or sample collection directly
• Offer medical advice or recommendations
• Replace your primary care physician or healthcare provider
• Practice medicine or provide healthcare services

3. Medical Responsibility and Liability

3.1 Third-Party Medical Partners

All medical aspects of our services, including test interpretation, clinical recommendations, and treatment suggestions, are the sole responsibility of our licensed medical partners. These partners are:

• Independently licensed healthcare professionals
• Subject to their own professional liability insurance
• Bound by medical ethics and professional standards
• Responsible for medical outcomes and decisions

3.2 Limited Liability

Key Health Hub Ltd shall not be held liable for:

• Medical diagnoses, interpretations, or recommendations made by medical partners
• Laboratory errors, inaccuracies, or delays in test results
• Adverse reactions to supplements or treatments
• Complications from blood sample collection procedures
• Health outcomes resulting from medical advice or lack thereof
• Delays in service delivery due to circumstances beyond our control

4. Information Accuracy and Limitations

4.1 General Wellness Information

Our services are designed for wellness, longevity, and preventive health purposes for generally healthy individuals. They are not intended to:

• Diagnose medical conditions or diseases
• Treat existing medical problems
• Replace regular medical check-ups or screenings
• Substitute for professional medical advice from your doctor

4.2 Test Result Limitations

Laboratory test results provided through our platform:

• Represent a snapshot of your health at a specific time
• May be affected by factors such as diet, hydration, medications, and timing
• Require professional medical interpretation in the context of your overall health
• May have false positives or false negatives
• Should be confirmed by additional testing if abnormal or concerning
• Do not detect all possible health conditions

4.3 Reference Ranges

Laboratory reference ranges are statistical approximations and may not apply to all individuals. Optimal ranges for longevity and wellness may differ from standard clinical reference ranges. Always consult with a qualified healthcare provider for interpretation.

5. Supplement and Lifestyle Recommendations

Before taking any supplements, you must:

• Consult with your healthcare provider or physician
• Disclose all medications, supplements, and health conditions
• Check for potential drug interactions and contraindications
• Verify you have no allergies to the recommended supplements
• Follow dosage instructions carefully
• Monitor for adverse reactions and discontinue if problems occur

We are not responsible for:

• Adverse reactions, side effects, or interactions from supplements
• Quality, purity, or potency of third-party supplement products
• Supplement efficacy or expected outcomes
• Allergic reactions or sensitivities to supplement ingredients

6. Not a Doctor-Patient Relationship

Use of our platform and services does not create a doctor-patient relationship between you and Key Health Hub Ltd. Any medical consultations facilitated through our platform are between you and the independent licensed medical professional providing the consultation.

You should:

• Maintain an ongoing relationship with a primary care physician
• Share test results with your regular healthcare providers
• Seek in-person medical care for ongoing health concerns
• Not rely solely on our services for your healthcare needs

7. Age and Eligibility Restrictions

Our services are available only to individuals who:

• Are 18 years of age or older
• Have legal capacity to consent to medical procedures
• Are not pregnant or breastfeeding (unless specifically approved by medical partner)
• Do not have contraindications for blood sample collection

Services may not be appropriate for individuals with certain medical conditions, including but not limited to bleeding disorders, severe anemia, immunocompromised states, or current serious illness.

8. Accuracy of Information Provided

You are responsible for providing accurate and complete information about your health, medications, allergies, and medical history. Inaccurate or incomplete information may result in:

• Inappropriate test recommendations
• Misinterpretation of results
• Unsafe supplement recommendations
• Increased health risks

9. Turnaround Times and Service Availability

Estimated turnaround times for test results are approximations only and may vary due to:

• Laboratory capacity and workflow
• Sample quality or need for repeat testing
• Local holidays, weekends, or unforeseen circumstances
• Logistics and transportation delays
• Technical issues or equipment maintenance

We do not guarantee specific turnaround times and are not liable for delays beyond our reasonable control.

10. International Services and Local Regulations

Our services are provided to international tourists and travelers. Medical services are subject to local laws, regulations, and medical practices in the jurisdiction where services are provided. Standards of care may differ from your home country.

You acknowledge that:

• Laboratory standards and certifications may vary by country
• Medical licensing and qualifications differ across jurisdictions
• Language barriers may affect communication
• Follow-up care may be limited after you leave the destination

11. Data and Technology Limitations

Our digital platform relies on technology that may be subject to:

• Internet connectivity issues
• Software bugs or technical errors
• Temporary service interruptions or downtime
• Cybersecurity risks despite our security measures

We strive to maintain platform reliability and security but cannot guarantee uninterrupted or error-free service.

12. No Guarantees or Warranties

Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Guarantees of health improvement or specific outcomes
• Accuracy or completeness of information provided
• Availability or continuity of services

13. Limitation of Liability

To the maximum extent permitted by law, Key Health Hub Ltd's total liability for any claims arising from or related to our services is limited to the amount you paid for the specific service giving rise to the claim.

We shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Personal injury or health complications (except where caused by our gross negligence)
• Acts or omissions of third-party medical partners or service providers

14. Your Responsibilities

By using our services, you agree to:

• Provide accurate and truthful information
• Follow all instructions for sample collection and testing
• Consult with qualified healthcare providers about your results
• Not rely solely on our services for medical care
• Seek immediate medical attention for urgent or concerning symptoms
• Read and understand all consent forms and disclaimers
• Report any adverse events or complications promptly

15. Governing Law and Disputes

This disclaimer shall be governed by the laws of England and Wales, unless otherwise required by mandatory local laws. Any disputes shall be subject to the exclusive jurisdiction of the courts in the applicable jurisdiction.

16. Contact for Medical Concerns

If you have medical concerns or questions about your test results, contact:

17. Amendments to This Disclaimer

We reserve the right to update this Medical Disclaimer at any time. Material changes will be communicated through our platform or via email. Continued use of our services after changes constitutes acceptance of the updated disclaimer.

Last updated: January 9, 2026